Returns FAQ
Incorrect items
If you have purchased goods that are then incorrect then you may cancel your order at any time within 7 days unless your order has already been dispatched for delivery. Contact us via telephone/ Online Chat/ email before sending any goods back, as a ...
Suspected Faulty Item
Submit a Returns request and we will contact you for more information. Contact us via telephone/ Online Chat/ email as most issues can be remedied with more information, video, diagrams etc... Items that are faulty must be returned within the ...
Returning Goods
Returns Policy In the event of goods requiring to be returned please follow the returns procedure below to minimise any further delays. Please fill out the returns form, a member of the team once received shall be in contact to discuss further. ...
Item is missing or not as expected.
Should you receive an item that is missing OR does not match the description of the ordered products then you should contact us within 48 hours of receiving the order. Contact us via telephone/ Online Chat/ email before sending any goods back, as a ...