2-Year Guarantee

Lithe Audio products are constructed with the highest quality materials and craftsmanship. However, should any defects in materials or workmanship arise during the guarantee period, Lithe Audio will, at its discretion, either repair or replace the defective parts free of charge, subject to the terms and conditions outlined below.

This guarantee provides additional benefits and does not affect your statutory rights.

Terms and Conditions

1. Scope of Guarantee
• This guarantee applies to products sold and used worldwide.
• The guarantee covers defects in materials and workmanship.
• The guarantee excludes the cost of returning the product to the dealer or Lithe Audio.
• Replacement or repair of defective parts under this guarantee does not extend the guarantee period.
2. Exclusions This guarantee does not cover:
• Liability for or replacement of plugs, cables, or fuses.
• Defects resulting from failure to use or maintain the product as per Lithe Audio instructions.
• Connection of the product to an unsuitable electricity supply.
• Accidental damage, abuse, or misuse of the product.
• Modifications not carried out by Lithe Audio or an authorised agent.
• Dismantling or interference with the product by unauthorised persons.
• Costs incurred from uninstalling and reinstalling the product.
• Periodic maintenance and repair or parts replacement due to wear and tear.
• Damage caused by neglect, accidents, fire, liquids, chemicals, flooding, vibrations, excessive heat, improper ventilation, power surges, or other external forces and impacts.
• Damage or defects caused by use, operation, or treatment of the product inconsistent with normal personal or domestic use.
• Damage or changes to the product as a result of:
1. Misuse, including:
• Treatment resulting in physical, cosmetic, or surface damage or changes to the product.
• Failure to install or use the product for its normal purpose or in accordance with Lithe Audio instructions on installation or use.
• Failure to maintain the product in accordance with Lithe Audio instructions on proper maintenance.
• Installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used.
2. Virus infections or use of the product with software not provided with the product or incorrectly installed software.
3. The condition of or defects in systems with which the product is used or incorporated, except for other Lithe Audio products designed to be used with the product.
4. Use of the product with accessories, peripheral equipment, and other products of a type, condition, and standard other than prescribed by Lithe Audio.
5. Repair or attempted repair by persons who are not Lithe Audio or authorised Lithe Audio distributors.
6. Adjustments or adaptations without Lithe Audio’s prior written consent, including:
• Upgrading the product beyond specifications or features described in the instruction manual.
• Modifications to the product to conform it to national or local technical or safety standards in countries other than those for which the product was specifically designed and manufactured.
3. Conditions for Return Before returning any product under this guarantee, please ensure:
• The product instructions have been correctly followed.
• The mains electricity supply is operational.
• The defect is not due to a blown fuse.
4. Procedure for Claiming Under Guarantee
• Contact the Lithe Audio support team for assistance with any issues before initiating a return. If a return is required, the support team will provide an RTN returns form, ensuring:
• All goods to be returned are listed on the RTN form. Failure to do so may result in delays or refusal of the return, Select the return type (exchange, warranty, or refund) and follow the instructions within RTN.
• Ensure the product is clean and securely packed, preferably in its original packaging.
• Enclose your name, address, telephone number, proof of purchase (e.g., invoice or receipt), and details of the purchase date and location.
• Provide a detailed description of the defect.
• Send the product, carriage or postage paid, to the dealer/authorised Lithe Audio distributor from whom it was purchased or directly to Lithe Audio (if instructed to do so).
  
• The cost of postage is the customer’s responsibility. It is recommended to use a service that insures the goods for their value and provides proof of postage. Lithe Audio cannot be held responsible for items lost or damaged in transit.
• Refunds and exchanges will be processed within 7 days of receiving the returned goods. Refunds will be paid via the original payment method. Original postage costs will not be refunded and will be deducted from the refund total. Returned goods must be in pristine, unused, and resaleable condition to qualify for a refund.
  

1. Limitations
• This guarantee does not cover any claims whatsoever, including, without limitation, any liability for incidental, indirect, or consequential damages.
• It excludes claims for conversion or modification or costs for repairs carried out by third parties without prior consent from Lithe Audio.
2. European Economic Area (EEA) Specific Terms
• Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name, and dealer's name) is presented with the defective product within the guarantee period.
• Lithe Audio and authorised distributors may refuse free-of-charge guarantee service if these documents are not presented or are incomplete or illegible.
• This guarantee does not cover transport costs and risks associated with transporting your product to and from Lithe Audio or authorised distributors.
• The guarantee covers only hardware components of the product and excludes software or services unless explicitly mentioned.

Exclusions and Limitations

Except as stated above, Lithe Audio makes no guarantee (express, implied, statutory or otherwise) regarding product or accompanying or constituent software quality, performance, accuracy, reliability, fitness for a particular purpose, or otherwise.

If this exclusion is not permitted or fully permitted by applicable law, Lithe Audio excludes or limits its Guarantee only to the maximum extent permitted by applicable law. Any warranty that cannot be fully excluded will be limited (as far as permitted by applicable law) to the duration of this Guarantee.

Lithe Audio’s only obligation under this Guarantee is to repair or replace products subject to these Guarantee terms and conditions.

Lithe Audio is not liable for any loss or damage relating to products, service, this Guarantee or otherwise, including:

• Economic or intangible losses.
• The price paid for the product.
• Loss of profits, revenue, data, enjoyment, or use of the product or any associated products.
• Indirect, incidental, or consequential loss or damage.

This applies whether that loss or damage relates to:

• Impaired or non-operation of the product or associated products through defects or unavailability while with Lithe Audio or an Authorised Lithe Audio distributor, which caused downtime, loss of user time, or business interruption.
• Inaccuracy of output from the product or associated products.
• Damage to or loss of software programs or removable data storage media, or virus infections and other causes.

This applies to loss and damages under any legal theory, including negligence and other torts, breach of contract, express or implied Guarantee, and strict liability (even where Lithe Audio or an Authorised Lithe Audio distributor has been advised of the possibility of such damages).

Where applicable law prohibits or limits these liability exclusions, Lithe Audio excludes or limits its liability only to the maximum extent permitted by applicable law.

For example, some countries prohibit the exclusion or limitation of damages resulting from negligence, gross negligence, wilful misconduct, deceit, and similar acts.

Lithe Audio liability under this guarantee will in no case exceed the price paid for the product, but if applicable law permits only higher liability limitations, the higher limitations apply.

Important Notes

• Replacement parts fitted to the product will not extend the guarantee period.
• For further assistance, please contact Lithe Audio customer services.

Your legal rights reserved

Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

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www.litheaudio.com