Overview

Some users may experience issues when pairing WiSA speakers to the Cinema Hub, such as:

• Speakers connecting but no audio feedback on channel assignment

• Channels reverting back to the Front position after being moved to Centre or Rear

• Difficulty assigning or moving channels via the App or On-Screen Display (OSD)

This guide outlines the likely causes, troubleshooting steps, and best practices to ensure a stable and responsive WiSA setup.

Symptoms

• Speakers pair successfully but do not give location feedback (tones).

• Channel assignment reverts automatically to the Front channel.

• Both the App and OSD show the same behaviour.

• Audio dropouts or buffering when assigning channels.

Potential Causes

1. Wi-Fi or Mesh Interference

   • The Cinema Hub operates on 5.2–5.8GHz, which overlaps with many home Wi-Fi routers, mesh systems, and extenders.

   • Devices in close proximity (especially extenders or mesh nodes) may disrupt WiSA connections.

2. Channel Bandwidth Usage

   • Wi-Fi routers using 80MHz bandwidth can occupy half of the 5GHz band, reducing available space for WiSA.

   • This can lead to dropouts, failed feedback tones, or unstable channel assignments.

3. Environmental Setup

   • Hubs or routers placed inside cupboards or very close together increase interference.

   • Power-over-Ethernet (PoE) connections to extenders nearby may intensify the issue.

Troubleshooting Steps

1. Check for Nearby Wi-Fi Devices

   • Relocate or power down any Wi-Fi extenders, mesh units, or routers near the Cinema Hub.

   • Maintain at least 1–2 metres separation between the Cinema Hub and other wireless devices.

2. Reboot and Re-pair

   • Power off the Cinema Hub fully.

   • Remove all paired WiSA speakers.

   • Reboot the Hub, then re-pair speakers one by one.

   • Confirm each speaker provides feedback (tone) when assigned to a channel.

3. Reassign Channels

   • Use the App or OSD to move speakers into their correct channels (Centre, Rear, etc.).

   • Check that feedback tones confirm each speaker’s location.

4. Bandwidth Considerations

   • If possible, configure your Wi-Fi router to use 20MHz or 40MHz bandwidth instead of 80MHz.

   • This reduces overlap with WiSA frequencies and improves reliability.

   • Consult your router’s admin settings or ISP support for guidance.

Best Practices

• Avoid Placement Near Routers or Extenders
  Do not position the Cinema Hub in close proximity to Wi-Fi routers or mesh devices.

• Limit Bandwidth Where Possible
  Set Wi-Fi channel bandwidth to 20MHz or 40MHz to free up more spectrum for WiSA.

• Keep Environment Clear
  Avoid placing the Hub inside enclosed cupboards where heat and interference can build.

Resolution Example

In a recent case, a Wi-Fi extender was discovered next to the Cinema Hub. After removing the extender’s PoE connection and relocating it, the Cinema Hub resumed normal operation.

• All speakers provided location feedback when paired.

• Channels were successfully assigned to Centre and Rear.

• Audio playback from a SKY Box source worked as expected.

• System responsiveness improved significantly.

Next Steps

If issues persist after following the above steps:

1. Verify your router bandwidth settings.

2. Check for any mesh or router devices still close to the Cinema Hub.

3. Contact our support team with your Hub’s MAC ID (found on the label underneath the Hub).