How to Get Logs from Lithe Audio Wi-Fi Speakers

How to get logs from your Lithe Audio Wi-Fi speakers

LITHE AUDIO · WI-FI SUPPORT

How to get logs from your Lithe Audio Wi-Fi speakers

Speaker logs help Lithe Audio Support investigate an issue with your speaker or subwoofer. There are two different ways to collect logs, depending on which model you own.

Start here: which model do you have?

Find your model in one of the two groups below before following any instructions. You only need to follow the method for your model.

Use Method 1 for:

  • Micro SUB subwoofer
  • Pro 1 — ST and GD models
  • Wi-Fi V2

For these models, you change the end of the speaker’s web address to download_logs.asp, then click Download Logs.

Scroll down to Method 1 for your instructions.

Use Method 2 for:

  • Wi-Fi V3
  • Pro 2
  • iO1

For these models, you open the speaker’s browser page and click the on-screen Generate Log button under Download Device Log.

Scroll down to Method 2 for your instructions.

Not sure which model you have? Check the model information in the Lithe Audio app, your product documentation or your order details. If you are still unsure, contact support@litheaudio.com before continuing.

Collect logs separately from each affected active speaker or Micro SUB subwoofer. A passive speaker connected by speaker cable does not have its own browser page.

Before you start

  1. Keep the speaker powered on and connected to your network. Collect the logs while the issue is occurring, or as soon afterwards as possible.
  2. Connect your computer to the same local network as the speaker.
  3. Find the speaker’s IP address in the Lithe Audio app under the speaker’s settings. You can also check your router’s connected-device list.
  4. Open a web browser and enter the IP address directly into the address bar, for example http://192.168.1.192. Press Enter. Do not add www. or enter it into a search engine.

Use your speaker’s own IP address. The addresses in this guide and the screenshots are examples. You are opening a page hosted by your speaker on your local network.

Method 1: Micro SUB subwoofer, Pro 1 (ST and GD) and Wi-Fi V2

Use this method if you have a Micro SUB subwoofer, a Pro 1 (ST or GD), or a Wi-Fi V2. If you have a Wi-Fi V3, Pro 2 or iO1, scroll to Method 2 below.

Complete the “Before you start” checks above, then follow these steps to open and save your logs.

1. Open the speaker’s page

After entering the IP address, the address may end in /index.asp.

Speaker settings page showing index.asp in the address bar.
Speaker settings page showing index.asp in the address bar.

2. Change index to download_logs

In the address bar, replace index with download_logs. Keep .asp and the IP address unchanged, then press Enter.

Example before: http://192.168.1.192/index.asp
Example after: http://192.168.1.192/download_logs.asp

Replace index.asp with download_logs.asp; keep the speaker IP address.
Replace index.asp with download_logs.asp; keep the speaker IP address.

3. Click Download Logs

On the page that opens, click the Download Logs link.

Click Download Logs on the page that opens.
Click Download Logs on the page that opens.

4. Save the log

The log may open as text in the browser at an address ending in /devicelogs.txt. If it downloads as a file instead, keep that file and continue to “Send the logs to Support”. If it opens as text, follow the Windows or Mac steps below.

The log opens as text in the browser. Copy the complete text before saving.
The log opens as text in the browser. Copy the complete text before saving.

Windows: save the displayed text

  1. Click inside the log text on the page, away from the address bar.
  2. Press Ctrl + A to select all the log text, then Ctrl + C to copy it.
  3. Open Notepad and create a new document.
  4. Press Ctrl + V to paste the logs.
  5. Choose File > Save As and save a .txt file, for example Kitchen-WiFi-V2-logs.txt.

Mac: save the displayed text

  1. Click inside the log text on the page, away from the address bar.
  2. Press Command (⌘) + A to select all the log text, then Command (⌘) + C to copy it.
  3. Open TextEdit and create a new document.
  4. Choose Format > Make Plain Text if the document is in rich-text mode.
  5. Press Command (⌘) + V to paste the logs.
  6. Choose File > Save and save a .txt file, for example Kitchen-WiFi-V2-logs.txt.

Check that the saved file contains the log text, rather than just the web address. Keep the full contents.

Method 1 complete: once your log is saved, follow “Send the logs to Support” below. You do not need to follow Method 2.

Method 2: Wi-Fi V3, Pro 2 and iO1

Use this method if you have a Wi-Fi V3, Pro 2 or iO1. If you have a Micro SUB subwoofer, Pro 1 (ST or GD), or Wi-Fi V2, scroll to Method 1 above.

Complete the “Before you start” checks above, then use the button on your speaker’s browser page to generate and download the log.

  1. Enter your speaker’s IP address in your browser’s address bar and press Enter.
  2. Scroll down the speaker’s page to Download Device Log.
  3. Click the green Generate Log button. This is an on-screen button in the browser.
  4. Allow the log to generate and the download to begin.
  5. If a Save As window appears, choose a folder and click Save. Otherwise, check your browser’s downloads list or your Downloads folder.
Scroll to Download Device Log and click the green Generate Log button.
Scroll to Download Device Log and click the green Generate Log button.

The screenshot above is from a Wi-Fi V3. Use the same log-generation method for Pro 2 and iO1.

If a Save As window appears, choose a folder and save the log file.
If a Save As window appears, choose a folder and save the log file.

Keep the original downloaded file and its extension, such as .log. You do not need to copy it into Notepad or TextEdit.

If you cannot open the page or save the log

  • The speaker’s page does not open: check that the IP address is current and your computer can reach the speaker on the same local network. Guest networks or network isolation may prevent access. Ask your network administrator if needed.
  • The browser searches the web: type the full address, starting with http://, into the address bar.
  • Method 1 does not open the log page: check the spelling of download_logs.asp, including the underscore.
  • Generate Log is missing: check your model and scroll to the bottom of the page. Contact Support with your model and firmware version if the expected control is absent.
  • A download is blocked: note the browser’s warning and contact Support for guidance. Do not disable browser security protections to collect the log.

For this task, use only the log link or button. The nearby Local Update, Upload and Save All controls are not needed.

Send the logs to Support

Attach the saved file to your existing support ticket or email support@litheaudio.com. Include:

  • The speaker model and room/device name.
  • A brief description of the issue and how to reproduce it.
  • The date, approximate time and time zone when the issue occurred.
  • The firmware version, if available, and your ticket number if you already have one.

If several speakers are affected, identify which log belongs to each speaker. Logs can contain device and network details, so send them directly to Support rather than posting them publicly.