If your speaker is unable to update to the latest firmware, or music sources stop intermittently, the cause may be a router setting, weak Wi-Fi signal, or a temporary network cache issue.

Before contacting support, please check:

• The speaker is powered on and connected to the network.
• Your internet connection is working on other devices.
• The speaker has a strong Wi-Fi signal in its installed location.
• The router has been restarted.
• The speaker has been turned off for 30 seconds and then turned back on.
• The app is up to date on your phone or tablet.
• The issue happens with more than one music source, if possible to test.

Router settings to check:

• Some routers have media, security, or traffic-management settings that can affect speaker updates or streaming.
• If you are comfortable accessing your router settings, check whether WMM or uPnP security options are affecting the speaker connection.
• Router menus vary by manufacturer, so only change settings you understand or ask your internet provider/router supplier for help.

After changing router settings, apply the changes, restart the router, and power-cycle the speaker. This can clear cached network information and may resolve update or intermittent playback problems.

If you still need help, please send support:

• The speaker model.
• The app version, if known.
• Your router make/model, if known.
• Whether the issue is firmware update failure, music dropping, or both.
• Any error message shown in the app.