Airplay / Airplay 2 dropping connection, stops or crackles

Modified on: Fri, 11 Sep, 2020 at 11:07 AM


This issue is due to WiFi connection between iOS device and router/AP


There are a number of things this could be, please try in the order below:


1. Background apps

  • Close down any background apps or services that may be using the devices power


2. Low Power mode activated

  • Disable low power mode as this shall cause issues
  • If the iOS device power is less than 10% suggest recharge battery and retry   


3. Restart iOS device

  • The most popular fix is to do a complete reboot of your iOS device, as this wipes any cache and restarts all the services


4. Disable Bluetooth settings:

  • Open Settings
  • Select Bluetooth
  • Toggle Bluetooth to “Off”


5.Check the below basic router settings and restart the router to clear cache memory 

  • SSID: Set to “Any Unique Name”
  • Hidden Network: Disabled
  • MAC Address Restriction: Disabled
  • Security: WPA2 Personal (AES)
  • 2.4GHz Mode: Set to 802.11b/g/n
  • 2.4GHz Channel Width: Set to 20 MHz
  • 5GHz Mode: Set to 802.11a/n
  • 5GHZ Channel Width: 802.11n: Set to 20 MHz and 40 MHz / 802.11ac: Set to 20 MHz, 40 MHz, and 80 MHz
  • Channel: Set to Auto
  • DHCP: Set to Enabled, if it’s the only DHCP server on your network
  • NAT: Set to Enabled, if it’s the only router providing NAT services on your network
  • WMM: Set to Enabled


Now and again Apple release updates that can cause issues, please follow the above common fixes  


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.