Airplay / Airplay 2 dropping connection, stops or crackles

Modified on: Fri, 11 Sep, 2020 at 11:07 AM

This issue is due to WiFi connection between iOS device and router/AP

There are a number of things this could be, please try in the order below:

1. Background apps

  • Close down any background apps or services that may be using the devices power

2. Low Power mode activated

  • Disable low power mode as this shall cause issues
  • If the iOS device power is less than 10% suggest recharge battery and retry   

3. Restart iOS device

  • The most popular fix is to do a complete reboot of your iOS device, as this wipes any cache and restarts all the services

4. Disable Bluetooth settings:

  • Open Settings
  • Select Bluetooth
  • Toggle Bluetooth to “Off”

5.Check the below basic router settings and restart the router to clear cache memory 

  • SSID: Set to “Any Unique Name”
  • Hidden Network: Disabled
  • MAC Address Restriction: Disabled
  • Security: WPA2 Personal (AES)
  • 2.4GHz Mode: Set to 802.11b/g/n
  • 2.4GHz Channel Width: Set to 20 MHz
  • 5GHz Mode: Set to 802.11a/n
  • 5GHZ Channel Width: 802.11n: Set to 20 MHz and 40 MHz / 802.11ac: Set to 20 MHz, 40 MHz, and 80 MHz
  • Channel: Set to Auto
  • DHCP: Set to Enabled, if it’s the only DHCP server on your network
  • NAT: Set to Enabled, if it’s the only router providing NAT services on your network
  • WMM: Set to Enabled

Now and again Apple release updates that can cause issues, please follow the above common fixes  

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