Why does my speaker keep disconnecting?

Modified on: Mon, 4 Feb, 2019 at 12:20 PM


There are a number of reasons why the WiFi connection is disconnecting here are the most common: Interference from other devices operating within 2.4GHz or 5 GHz band.


Such as Microwaves, cameras, LCD displays, etc..


This could be due to the positioning of your router and any potential obstructions make sure the router isn’t in a cabinet or hidden away, making sure it’s at least 6 inches from the wall.


There may be too many apps open within your device, causing interruptions to service, close down unused apps.


Dead spots in your WiFi. Low battery on your device, charge your device Obstructions between router and speaker such as Low interference: Wood, Glass Medium interference: Bricks, Marble High interference: Plaster, Concrete, Metal To reduce the number of disconnections.


Please try: Adding WiFi signal router or booster to improve WiFi strength Download an app ARSignalMaster this will show you where you have signal loss. Update device firmware if available.


As phones, computers and other devices improve they demand more from your Wi-Fi router, some older router (less than a few years old) don’t work as well when supporting multiple devices so a new router may fix the issue contact your provider for options.


If you have an up to date router but still having trouble with connection or drops a booster can help strengthen the signal, make sure to position the booster half way from the router to the speaker for best coverage and connection.

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