This error message could be due to a few things
- Try powering off the WiFi speaker via the mains to clear any cached memory. Restart the process again to see if this fixes the issue.
- Your WiFi signal may be low, suggest for setting up, place the router in the same room as WiFi speaker to test, try to connect to the router now placed in the same room.
If issue persists please call +44 (0)1293 922015